Stride Support
Help & Support
Need a hand? We're here to help you get the most out of Stride. Reach us anytime at [email protected] and we'll get back to you as soon as we can.
Contact Us
The fastest way to get help is by email. Tell us your account email and a short description of the issue, and our team will respond directly.
- Support email: [email protected]
- Business inquiries: [email protected]
- Typical response time: within 1–2 business days.
Account & Sign-In
- You can sign in with your email and password, with Google, or with Sign in with Apple.
- Forgot your password? Use the password reset option on the sign-in screen, or email us and we'll help restore access.
- To update your profile details, go to Profile > Account Settings in the app.
Subscriptions & Billing
- Stride Premium is an auto-renewing subscription billed through your Apple App Store account.
- To view, change, or cancel your subscription, open the App Store app, tap your profile, then Subscriptions.
- Refund requests for App Store purchases are handled by Apple at reportaproblem.apple.com.
- Questions about your plan? Email [email protected].
Syncing Your Runs
- Stride can import runs from Apple Health, including activities recorded by Apple Watch, COROS, and Garmin devices synced to Apple Health.
- If runs aren't appearing, make sure Stride has permission to read your data under iPhone Settings > Health > Data Access & Devices > Stride.
- You can also record runs directly in the app using built-in GPS tracking.
Data & Account Deletion
- You control your data. Update or remove profile information anytime in the app.
- To delete your account and associated data, go to Profile > Account Settings > Delete Account, or email [email protected] and we'll process your request.
- For more on how we handle your information, see our Privacy Policy.
Still Need Help?
If your question isn't covered here, just reach out to [email protected]. We read every message and are happy to help with anything related to your Stride experience.